Challenge
Apex’s logistics team struggled with inefficient appointment scheduling, leading to suboptimal routes, increased travel time, and delayed service. Dispatchers lacked a tool to visualize and optimize daily schedules dynamically, resulting in unnecessary backtracking and missed opportunities for efficiency gains.
Solution
With the introduction of the Route Planning System, Apex now utilizes an interactive map-based interface displaying appointments assigned to selected teams.
A structured sidebar timeline ensures a clear sequence, starting from the warehouse at 7:00 AM. The most transformative feature, “Optimize Route”, uses Google’s powerful mapping and routing APIs to automatically arrange appointments in the most logical order, reducing travel time and improving overall efficiency. Dispatchers can then compare the optimized schedule against the original plan and make final adjustments.
Results
Since implementation, Apex has seen a significant reduction in unnecessary travel, faster appointment turnarounds, and improved dispatcher decision-making. The intuitive design and real-time optimization have streamlined daily operations, significantly boosting service reliability and efficiency. With data-driven route planning, Apex continues to enhance productivity and customer satisfaction.
Below, two screenshots highlight the power of optimization, where travel time was reduced by 15 minutes and distance by 6 miles. With data-driven route planning, Apex continues to enhance productivity and customer satisfaction.
Before optimization:
After optimization:
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